Sword Ciboodle
| Company type | Private |
|---|---|
| Industry | Software |
| Founded | 1986 |
| Defunct | 2014 |
| Fate | Acquired by KANA Software |
| Headquarters | Inchinnan, Scotland, UK |
Key people | Mike Hughes (COO), Steven Thurlow (CTO) |
| Products | Ciboodle Flow, Ciboodle One, Ciboodle Crowd, Ciboodle Live |
Number of employees | 300 staff located across 5 continents |
| Website | www.sword-ciboodle.com |
Sword Ciboodle was a Scottish company specializing in Customer Relationship Management (CRM) software solutions. It had regional offices in North America, South Africa and Asia Pacific.[1]
Overview
The company, originally known as Graham Technology plc, was co-founded in 1986 by Dr. Iain M. Graham.[2] It was headquartered in Inchinnan, Scotland, near Glasgow Airport. Sword Ciboodle offered modular CRM software primarily for contact centers, with a focus on integrating multiple social channels.[3]
History
Sword Ciboodle was previously known as Graham Technology plc,[1] co-founded in 1986 by Dr. Iain M. Graham.[2]
On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product.[4] The company thus became Sword Ciboodle.[1][2][5]
On 9 July 2012, Sword Group agreed to sell Ciboodle to KANA Software.[6][7]
In 2014, KANA Software was purchased by Verint Systems.[8][9]
Solutions
Sword Ciboodle is modular CRM software for contact centers.[10][11][12][13] The products work across multiple social channels.
The Ciboodle platform consists of:
- Ciboodle One is the desktop which provides a single customer view, for example of all their products and contact history.
- Ciboodle Flow is the Workflow engine for business process automation.
- Ciboodle Live is the Self-service software.
- Ciboodle Crowd provides a social networking service to customers.
The Ciboodle platform was subsumed into other KANA products following the acquisition by Verint.
References
- ^ a b c "Salesforce Implementation Consultant". Retrieved 20 August 2025.
- ^ a b c "Sword Ciboodle Ltd: Company Overview". Bloomberg Businessweek. Retrieved 3 February 2012.
- ^ admin-ectnews (17 July 2012). "Kana Makes a Move in Customer Experience Space". CRM Buyer. Retrieved 20 August 2025.
- ^ "SWORD Group swoops again to snap up Technology Managers". businessInsider. 15 May 2008. Retrieved 20 August 2025.
- ^ "Sword Ciboodle - Yes, That's Their Real Name". ZDNET. Retrieved 20 August 2025.
- ^ "KANA Software Acquires Ciboodle". CRM Magazine. 10 July 2012. Retrieved 12 February 2025.
- ^ Spector, Nicole (11 July 2012). "KANA acquires contact center technology provider Ciboodle". DMNews. Retrieved 12 February 2025.
- ^ "Verint Systems acquires KANA Software for $514 million | Experience". www.jonesday.com. Retrieved 12 February 2025.
- ^ "Verint Systems acquires KANA Software - asmag.com". www.asmag.com. Retrieved 12 February 2025.
- ^ "CRM - March 2011 - 33". www.nxtbook.com. Archived from the original on 16 February 2017. Retrieved 20 August 2025.
- ^ Robinson, Jo. "The Top 10 Call Centre Technology for 2009 – the results". Call Centre Helper. Retrieved 20 August 2025.
- ^ "The 2008 Customer Interaction Solutions Product of the Year Awards". www.tmcnet.com. Retrieved 20 August 2025.
- ^ "CRM Watchlist 2012 - The Winners List". ZDNET. Retrieved 20 August 2025.