SmartAction
| Company type | Private |
|---|---|
| Industry | Call center automation, IVR |
| Founded | 2009 |
| Founder | Peter Voss |
| Headquarters | , United States |
Key people | Peter Voss, Founder Kyle Johnson, CEO Ashvin Sampath, CFO Alex Tsepetis, Fractional Chief Technology Officer |
| Products | Virtual agent software |
| Website | smartaction.ai |
SmartAction Company LLC is a U.S.-based software company that develops artificial intelligence–driven virtual agents for customer service applications, including voice-based interactive voice response (IVR) systems, chat, and SMS. The company was founded in 2009 by inventor and entrepreneur Peter Voss[1][2] and is headquartered in Fort Worth, Texas.
History
In 2001, Peter Voss founded Adaptive AI, Inc., a research and development company focused on artificial intelligence concepts.[1] In 2009, Voss founded SmartAction Company, LLC to commercialize customer-service automation software derived from this work. The company’s initial products focused on automating inbound and outbound calls for contact center environments.[3]
In November 2022, Kyle Johnson was appointed chief executive officer,[4] succeeding Gary Davis, who had served as CEO since 2020.[5]
In 2024, SmartAction was acquired by Capacity, an AI-powered customer support automation company based in St. Louis, Missouri.[6]
Technology
SmartAction develops cloud-based voice automation software that integrates speech recognition and natural language processing to support automated customer interactions in contact center environments.[7][8] The platform supports automated handling of common customer service tasks and is designed to integrate with enterprise systems.
See also
References
- ^ a b "Contributors, Kurzweil", Retrieved January 5, 2015.
- ^ "El último paso lo ha dado Adaptive AI, que ha presentado el primer sistema artificial de inteligencia. El SmartAction 'es un sistema interactivo de respuesta por voz que podrá ser instalado en robots', dice Peter Voss, su creador." Juan Manuel Daganzo, Público (Spain), March 13, 2009.
- ^ "Start-Up SmartAction Starts with IVR Release", Speech Technology Magazine, January 12, 2009.
- ^ "SmartAction Appoints Kyle Johnson as New CEO". SmartAction by Capacity. 2023-01-17. Retrieved 2024-12-16.
- ^ "SmartAction Names Gary Davis As CEO". SoCalTech. Archived from the original on 2022-10-27. Retrieved 2024-12-16.
- ^ Bodine, Seth (July 10, 2024). "Fort Worth AI startup SmartAction acquired by St. Louis firm". Dallas Business Journal. Retrieved 2024-12-16.
- ^ Intelligent Voice Automation, SmartAction, Retrieved January 5, 2015.
- ^ "I'm Sorry, I Can't Connect Your Call, Dave", io9, February 8, 2009.
Further reading
- Goertzel, Ben, ed. (2007). Artificial General Intelligence (1st ed.). Springer. ISBN 978-3-540-23733-4.
- The First Conference on Artificial General Intelligence