Moneypenny Group

Moneypenny Group
Founded2000
FounderRachel Clacher and Ed Reeves
Headquarters
Wrexham, UK, and Duluth, USA
Number of employees
1000[1]
Websitewww.moneypenny.com/us/, www.moneypenny.com/uk/
Footnotes / references
[2][3][4]

Moneypenny is a global customer conversations communications company that provides Telephone answering services, live chat and digital communication services.[5] It is headquartered in Wrexham, UK, and Duluth, USA.[6]

Moneypenny operates in the United Kingdom and North America where it supports 16,000 clients and has handled 180+million conversations to date.[3][7]

History

Moneypenny was founded in 2000 in the United Kingdom by entrepreneur Rachel Clacher Commander of the Order of the British Empire (CBE) and her brother Ed Reeves. The company was established to provide professional telephone answering services to small and medium-sized businesses.[8][9]

Operations & growth

Moneypenny expanded its service providing telephone answering to include live chat, digital messaging and technology-enabled customer communications.[10] The company grew through extending its operations internationally, particularly into North America.[11] By the 2010s, Moneypenny had established in both the UK and the United States.[12][13]

As part of its international growth, Moneypenny has completed several acquisitions, particularly in the United States, to expand its North American presence. The major acquisitions are Companies MadeSimple, VoiceNation, Ninja Number, Alphapage, and Sunshine Comms.[14][15]

Moneypenny Foundation

In 2014, Rachel Clacher, co-founder of Moneypenny, launched a pilot program that led to the establishment of the Moneypenny Foundation.[16] A charitable initiative funded by the company to provide work experiences and training opportunities for disadvantaged young people, particularly those from care backgrounds or homeless hostels, in Wrexham and surrounding areas.[17][18]

By 2015, the Moneypenny Foundation had formalized its operations, delivering its first full six-month program for 10 participants in Wrexham, with expansion to other Welsh sites and Liverpool by 2017.[19] In August 2017, the organization was renamed WeMindTheGap to better reflect its mission of bridging employment and life gaps for under-served youth aged 16 and above.[20][21]

Leadership

  • Rachel Clacher CBE and Ed Reeves are the co-founder of Moneypenny and they both led the company from 2000 to 2018. Rachel Clacher is the recipient of Commander of the Order of the British Empire (CBE).[22][23]
  • Joanna Knight, was the group CEO of Moneypenny from 2018 to 2025. In 2024, Knight was awarded Order of the British Empire (OBE) for services to business and workplace culture.[24][25]
  • In 2025, Jesper With-Fogstrup became the company’s group chief executive officer.[26][27]
  • Andrew Collis is the Chief Financial Officer at Moneypenny. He serves on Forbes Business Councils.[28] Eric Schurke is the CEO of the Moneypenny in North America and serves of the Fast Company Business Council.[29]

Awards & Recognitions

  • Accounting Excellence Awards 2025[30]
  • Moneypenny recognized as one of the UK's Best Workplaces for Wellbeing 2023.[31]
  • Finalist in St David Awards 2020[32]
  • Queen's Award for Enterprise 2008[33]

Footnotes

References

  1. ^ Coleman, Alison. "Moneypenny's motivation strategy covers remote, hybrid and office-based employees". Employee Benefits.
  2. ^ "Case Study - Moneypenny by Benx" (PDF). Benx.co.uk.
  3. ^ a b "Case Study Moneypenny - Taking customer service at Moneypenny to the next level". Go2 Telecom.
  4. ^ "AN INTRODUCTION TO MONEYPENNY AND THE BENEFITS OF OUTSOURCING". MTA. 10 March 2023.
  5. ^ Bridge, Rachel (11 July 2010). "How I made it: Ed Reeves, founder of Moneypenny". www.thetimes.com. The Times.
  6. ^ "Client Challenge". www.ft.com. Financial Times.
  7. ^ Killeen, Patrick (28 August 2025). "Moneypenny launches 'game-changing' AI Voice Agent". BusinessCloud.
  8. ^ Ryan, David (6 November 2019). "Moneypenny's Ed Reeves: the man with 15 million answers". Elite Business Magazine.
  9. ^ Kelly, Liam (6 October 2018). "O brother, do family values help a start-up?". www.thetimes.com. The Times.
  10. ^ "Moneypenny Launches New Call Tracking Service To Help Accountancy Businesses Drive Growth and Unlock Marketing ROI". Alternative Insights. 13 January 2025.
  11. ^ "Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence". Telecom News.
  12. ^ Evans, Peter (26 August 2017). "Our fabulous way of taking your calls". www.thetimes.com. The Times.
  13. ^ Tech, Innovation / (6 January 2025). "Moneypenny Launches Service to Help Small Businesses With Marketing". Business News Wales.
  14. ^ "Moneypenny joins forces with VoiceNation and Ninja Number - ECI Partners". ECI Partners. 2 March 2020.
  15. ^ Barry, Sion (22 July 2022). "Moneypenny dials up further expansion with US acquisition". Business Live.
  16. ^ Hughes, Owen (16 September 2015). "Moneypenny founder Rachel Clacher on transforming lives of young people in Wrexham". Daily Post. Daily Post (North Wales).
  17. ^ "Moneypenny helps spreads festive cheer this Christmas". Wrexham.com. 26 December 2024.
  18. ^ Hughes, Owen (3 December 2014). "Moneypenny Foundation course helps Wrexham's young women into work". North Wales Live. Daily Post (North Wales).
  19. ^ "Wrexham woman says 'work traineeship scheme changed my life'". BBC.com. BBC. 19 March 2019.
  20. ^ "Wrexham charity wins charity 'Oscar' at national awards". The Leader. The Leader (Welsh newspaper). 22 November 2025.
  21. ^ Wales, North (17 December 2025). "North Wales Firms Urged to Support Young People into Work". Business News Wales.
  22. ^ "Client Challenge". www.ft.com. Financial Times.
  23. ^ "Founder of WeMindTheGap charity and co-founder of Moneypenny made CBE". The Leader. The Leader (Welsh newspaper). 20 February 2020.
  24. ^ Prevett, Hannah (17 May 2021). "What I Learnt . . . Succeeding our co-founders". www.thetimes.com. The Times.
  25. ^ "Lessons in Leadership from Joanna Swash, group CEO of Moneypenny". Harper's BAZAAR. Harper's Bazaar. 3 May 2021.
  26. ^ Segurana, Aga (8 May 2025). ""In Focus" with Moneypenny CEO, Jesper With-Fogstrup". ECI Partners - UK private equity firm. ECI Partners.
  27. ^ "Jesper With-Fogstrup | Group Chief Executive Officer - Moneypenny". Forbes Business Council. Forbes.
  28. ^ "Andrew Collis - Forbes Finance Council". Forbes.
  29. ^ "Eric Schurke". Fast Company. Fast Company.
  30. ^ "Moneypenny - Accounting Excellence Awards". Accounting Excellence Awards.
  31. ^ Magazine, Love Wrexham (25 February 2023). "Moneypenny Win Wellbeing Award – Community – Love Wrexham Magazine". Love Wrexham Magazine.
  32. ^ "Moneypenny named as finalist in 2020 St David Awards". Wrexham.com. 14 February 2020.
  33. ^ "Queen's Award for Moneypenny". Small Business UK. 29 April 2008.
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