E-Jagriti

E-Jagriti is an online digital consumer protection platform in India. It is the successor of the portal E-Daakhil, which was launched by the Indian The National Consumer Disputes Redressal Commission (NCDRC) in September 2020 for facilitation of offline and online complaints relating to the Consumer Protection Act, 2019 by consumers.

History and objectives

E-Daakhil was launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it.[1] Over the following years the portal became available in multiple Indian states[2] including Rajasthan,[3] Meghalaya,[4] and Sikkim.[5]

By November 2021, 9800 complaints had been lodged in the E-Daakhil portal across various consumer commissions of India.[1] [6]

On 1 January 2025, the e-Daakhil portal along with OCMS, CMS, and Confonet applications were integrated into E-Jagriti, which is available in all states and union territories of India.[7]

See also

References

  1. ^ a b Chaturvedi, Tulika (20 December 2021). "eDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days". thebetterindia.com. Retrieved 2 March 2022.
  2. ^ "Be it defective saree or tawa, consumers getting speedy justice via e-Daakhil: CCPA". dailyexcelsior.com. 27 November 2021. Retrieved 2 March 2022.
  3. ^ "E-Daakhil portal for consumer grievances launched in Rajasthan" (Press release). zeenews.india.com. 28 January 2022. Retrieved 2 March 2022.
  4. ^ "Meghalaya launches e-Daakhil portal for redressal of consumer grievances". northeastlivetv.com. 26 February 2022. Retrieved 2 March 2022.
  5. ^ "Minister Upreti Launches E-Daakhil Portal". sikkimexpress.com. 8 October 2021. Retrieved 2 March 2022.
  6. ^ Dash, Dipak K. (27 November 2021). "e-daakhil: E-Daakhil makes lodging plaints, getting relief easier | India News - Times of India". The Times of India. Retrieved 4 March 2022.
  7. ^ "e-Jagriti platform for consumer grievances gets over 2.75 lakh registered users since launch in Jan'25". dailyexcelsior.com. 27 November 2025. Retrieved 2026-01-25.
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