Consumers, Estate Agents and Redress Act 2007
| Act of Parliament | |
| Long title | An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes. |
|---|---|
| Citation | 2007 c. 17 |
| Introduced by | Lord Truscott[2] |
| Dates | |
| Royal assent | 19 July 2007 |
| Other legislation | |
| Amends | Estate Agents Act 1979 |
Status: Amended | |
| History of passage through Parliament | |
| Text of statute as originally enacted | |
| Text of the Consumers, Estate Agents and Redress Act 2007 as in force today (including any amendments) within the United Kingdom, from legislation.gov.uk. | |
The Consumers, Estate Agents and Redress Act 2007[1] (c. 17) is an act of the Parliament of the United Kingdom.
Background
Before the act was passed, two thirds of estate agents fell under the Ombudsman for Estate Agents, a voluntary scheme set up by the industry.[3]
Provisions
The Property Ombudsman's scheme is an official redress scheme under the act.[4] Letting agencies are not required to belong to a scheme under the act.[5]
The act also established Consumer Focus, replacing Energywatch, Postwatch and the National Consumer Council, as a public body to represent consumers.[6][7]
References
- ^ a b The citation of this act by this short title is authorised by section 67 of this act.
- ^ "Bills and Legislation - Consumers, Estate Agents and Redress Bill".
- ^ "New regime to protect homebuyers". BBC News. 15 November 2006. Archived from the original on 3 November 2019. Retrieved 3 September 2025.
- ^ "Letting agents redress scheme needed, says Ombudsman". BBC News. 19 October 2010. Archived from the original on 30 October 2014. Retrieved 3 September 2025.
- ^ "Letting agent complaints up 45%". London Standard. 12 April 2012. Archived from the original on 3 September 2025. Retrieved 3 September 2025.
- ^ "Consumer supergroup considers agency hire". MarketingWeek. 14 August 2008. Archived from the original on 3 September 2025. Retrieved 3 September 2025.
- ^ Lewis, Paul (9 October 2010). "Consumer Focus faces axe in quango cull". BBC News. Retrieved 3 September 2025.
{{cite news}}: CS1 maint: deprecated archival service (link)
External links
- The Consumers, Estate Agents and Redress Act 2007, as amended from the National Archives.
- The Consumers, Estate Agents and Redress Act 2007, as originally enacted from the National Archives.
- Explanatory notes to the Consumers, Estate Agents and Redress Act 2007.