Angélique Gérard

Angélique Gérard
Born (1975-06-13) 13 June 1975
Fontainebleau, France
EducationINSEAD
EmployerILIAD
TitleDirector of Customer Relations

Angélique Gérard (née Dilscher, June 13, 1975 in Fontainebleau) is a French business executive, entrepreneur, author, and speaker.[1] She is recognized for her major role in the development of the Iliad Group and its subsidiaries Free and Free Mobile[2], as well as for her contributions to issues of leadership, customer experience, digital transformation, and diversity in scientific and technological fields.[3][4] [5]

Biography

Gérard was born in Fontainebleau, France.[6] She obtained a university diploma in technology (DUT) in marketing techniques before joining the Iliad Group in 1999 at the age of 23.[7] A graduate of INSEAD and trained in management at HEC, she develops expertise at the intersection of customer relations, management, legal matters and organizational transformation.[8][9][10][11][12][13]

Career

Angélique Gérard is co-founder of the Iliad Group and actively participates in the construction and development of Free and then Free Mobile.[14]

For 22 years, she supported the group in strategic roles, notably in charge of customer experience and the legal department dedicated to subscribers, as well as supporting operational field teams.[15] She contributed to structuring innovative subscriber relationship systems, favoring an approach centered on service quality, operational performance, and team engagement.[12]

It plays a key role in the evolution of customer relationship models in France, by developing and managing contact centers and anticipating major transformations in consumer usage, marked by an increasing hybridization of channels (telephone, digital, self-care, video, social networks).

During the three years following her executive duties, she accompanied Xavier Niel as a special advisor to the president and the Iliad Group[6], working on strategy and media issues in the telecommunications sector.[16]

In parallel, she is developing an activity as an investor and mentor to young companies, notably within the INSEAD Business Angels Club.[17]

She also supported the Mulliez Family Association for seven years as a qualified independent person on the Management Board.[18][19][20][21]

Recognitions

Gérard is included in the "100 Economic Leaders of Tomorrow" ranking by the Choiseul Institute.[22] She reached first place in 2015, succeeding Emmanuel Macron, who had held this position for two consecutive years.[23] On 14 November 2016, Angélique Gérard received the Cross of Knight of the National Order of Merit.[24]

Forbes magazine named her one of the 40 most inspiring French women.[25] Following this recognition, she served for four years as a jury member for the "30 Under 30" list. Since 2025, she has been a jury member for the "Forbes Women" list.[26][27]

Other works

Angélique Gérard is president of STEM Academy, a training organization specializing in artificial intelligence and technological skills.[28] In this capacity, she frequently speaks at conferences on topics such as AI, digital transformation, leadership, and the evolution of professions.[5]

She is also president of Women in STEM Europe, an organization committed to promoting gender diversity in science and technology fields.[29] In this capacity, she regularly speaks to the media to promote the inclusion of women in STEM careers and to contribute to discussions on gender equality in the workplace.[30]

Gerard has participated in advocacy initiatives related to women’s rights and economic empowerment.[31] In 2025, she served as the French ambassador for the Pomellato for Women campaign organized by the Italian jewelry brand Pomellato in connection with International Women's Day.[32] The campaign addressed issues such as economic violence against women and included participation from international figures including Jane Fonda and Kerry Washington.[33]

Bibliography

  • Les intelligences multiples en entreprise. Dunod. 2019. ISBN 978-2-100-78817-0.
  • Stop Sexism! Le féminisme à l'ère post #Metoo. Eyrolles. 2019. ISBN 978-2-212-57267-4.
  • L'expérience client, une histoire d'émotions. Eyrolles. 2020. ISBN 978-2-212-57311-4.
  • A Planet to Repay – Kawa Editions[5]
  • My starch-free cooking[12]

References

  1. ^ effetaa (18 August 2020). "Angélique Gérard : faire sa marque dans un monde d'hommes | L'effet A" (in Canadian French). Retrieved 9 March 2026.
  2. ^ "Qui sera élu Directeur Client de l'année 2020 ? Portrait d'Angélique Gérard | Groupe Iliad". AFRC (in French). 31 August 2020. Retrieved 23 September 2020.
  3. ^ "Iliad". iliad.fr. Retrieved 18 February 2021.
  4. ^ "Iliad crée deux nouvelles sociétés : CERTICALL et EQUALINE". Univers Freebox (in French). 19 December 2011. Retrieved 18 February 2021.
  5. ^ a b c Angélique Gérard, la femme du numérique chez Free
  6. ^ a b "Angélique Gérard, une superwoman autodidacte en tête du Choiseul 100". LEFIGARO (in French). 2 March 2015. Retrieved 18 February 2021.
  7. ^ "Angélique Gérard – AgoraVox le média citoyen". agoravox.fr. Retrieved 19 February 2021.
  8. ^ Litali, re; Magazine, rédacteur de contenus éditoriaux et commerciaux chez Cadre Dirigeant; Paris (17 November 2017). "Angélique Gérard, la femme du numérique chez Free". Cadre & Dirigeant Magazine (in French). Retrieved 19 February 2021.
  9. ^ "Paroles de lauréats : Angélique Gérard". Choiseul France (in French). 7 May 2020. Retrieved 19 February 2021.
  10. ^ "Free Flux tendus". Le Monde.fr (in French). 16 May 2012. Retrieved 19 February 2021.
  11. ^ JDD, Le. ""Freeture" dans les centres d'appels". lejdd.fr (in French). Retrieved 19 February 2021.
  12. ^ a b c "Angélique Gérard est-elle la " diabolique Berge ", et un maillon essentiel du " système Free " ?". En-Contact (in French). 26 May 2016. Retrieved 19 February 2021.
  13. ^ "Enquête sur le système Free". Politis.fr (in French). 18 May 2016. Retrieved 19 February 2021.
  14. ^ rédaction, La (30 November 2015). "Angélique Gérard et le Ministre marocain de l'industrie inaugurent les nouveaux locaux d'un des centres d'appels de Free : Total Call (photos)". Univers Freebox (in French). Retrieved 9 March 2026.
  15. ^ "VIDEO. "Cash Investigation" : comment Free a brisé la grève dans l'un de ses centres d'appels au Maroc". Franceinfo (in French). 27 September 2017. Retrieved 19 February 2021.
  16. ^ "Xavier Niel s'entoure des " jeunes digital leaders "". Univers Freebox (in French). 20 June 2013. Retrieved 19 February 2021.
  17. ^ Rédaction, La (20 February 2023). "#J-42Les Sommets « Mon combat, c'est l'innovation par l'équilibre », Angélique Gérard (Groupe Iliad)". The Good (in French). Retrieved 9 March 2026.
  18. ^ Digitale, Usine (17 September 2016). "Et la femme du numérique de l'année est... Angélique Gérard, Directrice de la relation abonnés d'Iliad". usine-digitale.fr. Retrieved 19 February 2021.
  19. ^ "Les 100 leaders de demain". LEFIGARO (in French). 7 February 2014. Retrieved 19 February 2021.
  20. ^ "Institut Choiseul" (in French). Retrieved 19 February 2021.
  21. ^ Angélique Gérard : « J'ai le goût d'entreprendre»
  22. ^ "Les 100 leaders économiques de demain". LEFIGARO (in French). 25 April 2013. Retrieved 19 February 2021.
  23. ^ Montalembert, Ghislain de (7 February 2014). "Les 100 leaders de demain". Le Figaro.fr.
  24. ^ "Free : Angélique Gérard décorée de l'insigne de Chevalier de l'ordre national du Mérite". Univers Freebox (in French). 4 October 2017. Retrieved 23 September 2020.
  25. ^ "Women in STEM Europe : l'urgence économique et sociale d'une inclusion durable - Forbes France" (in French). 26 September 2025. Retrieved 9 March 2026.
  26. ^ "Qui Sont Les 5 Femmes Business Angels Les Plus Influentes En France ? - Forbes France" (in French). 30 November 2018. Retrieved 9 March 2026.
  27. ^ "Centres d'appels de Free : au cœur de Paris, mais sous pression". Capital.fr (in French). 30 November 2012. Retrieved 23 September 2020.
  28. ^ "Angélique Gérard : "Mon combat, c'est l'innovation par l'équilibre" - Les Sommets". www.les-sommets.fr (in French). Retrieved 9 March 2026.
  29. ^ "IPM France at the BIG 2025 event". IPM France. 22 September 2025. Retrieved 9 March 2026.
  30. ^ Wetzel, Geoffrey (28 July 2025). "ÉcoRéseau Business - Angélique Gérard (Women in Stem) : « Créons les conditions pour inclure les femmes dans la tech et les sciences »". ÉcoRéseau Business (in French). Retrieved 9 March 2026.
  31. ^ Ginies, Louise (5 March 2026). "«Un abus qui ne laisse aucune trace» : le nouveau combat de Pomellato pour la Journée internationale des droits de femmes". Madame Figaro (in French). Retrieved 12 March 2026.
  32. ^ "Argent, pouvoir, silence : Pomellato et Jane Fonda brisent le tabou de la dépendance financière féminine". parismatch.com (in French). 5 March 2026. Retrieved 12 March 2026.
  33. ^ "Marie Claire préfère : Meghann Fahy pose pour Boss, Mother s'installe chez Merci, S.T Dupont lance un collier qui écrit..." Marie Claire (in French). 6 March 2026. Retrieved 12 March 2026.
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